The full patient journey
The consultation process, end to end
Total transparency from your first booking to your final outcome. Here is exactly what happens at every stage of your care with Cedar Men's Health — so you always know what to expect.
Book your suitability discussion
Choose a time that suits you and complete the secure booking. Your first suitability consultation is no-cost — no account, payment or subscription is required to begin.
You'll receive an immediate on-screen confirmation that your booking request has been received.
Confirmation and secure link
We send a confirmation email with your appointment details and a private, secure link to join your video consultation. No app downloads or accounts to create.
You can reply to that email at any time if you need to reschedule or have a question before we meet.
Your real-time video consultation
You meet face-to-face with an Australian registered doctor — not a chatbot, questionnaire, or automated form. The doctor takes a thorough history and listens to your concerns.
Consultations typically run 20–30 minutes, guided entirely by your individual clinical needs.
Clinical assessment
The doctor reviews your history, discusses your situation openly, and conducts a clinical assessment to determine whether this service is likely to be appropriate for you.
There is no time pressure. Every question you have is welcome and encouraged.
Blood tests if clinically indicated
If ongoing care may be appropriate, the doctor arranges blood tests as part of your clinical assessment. All blood tests are bulk-billed — there is no out-of-pocket expense.
Testing is only ever ordered when clinically indicated, and you are never left to interpret results alone.
Doctor review of results
Once results are available, your doctor reviews them in full before making any clinical recommendation. Results are not auto-generated or template-driven.
Your clinical records are maintained in Best Practice software as the single source of truth.
Care recommendation
The doctor may recommend ongoing care, further testing, lifestyle changes, referral to your GP or a specialist, or no treatment at all. The clinical decision is always the doctor's.
Paying for a consultation does not guarantee treatment, prescriptions, or any specific outcome.
Notes released to your portal
Any care plan or clinical notes are prepared by the doctor and released to you through your secure patient portal — never automatically, and only after doctor review.
You remain in control of your information at every step.
Ongoing monitoring if appropriate
If ongoing care is provided, your doctor arranges appropriate follow-up and monitoring at $195 per consultation. You can pause or stop care at any time.
There are no subscriptions, no lock-in contracts, and no recurring fees — only the consultations you have.
Our commitments throughout your journey
Four principles that hold true at every single stage of your care.
No guaranteed outcomes
No fee guarantees treatment, prescriptions, or a specific result. Every decision is made by the treating doctor.
Doctor-led, always
Assessment, testing, and care decisions are made by an Australian registered doctor — never by an algorithm.
Private and confidential
Your health information is handled in line with Australian privacy law throughout the entire process.
No subscriptions
You pay only for the consultations you have. No lock-in contracts, no recurring fees, ever.